Our studio hours are 9:00am to 5:00pm GMT, Monday through Friday. All correspondence received on bank holidays, Saturday, or Sunday will be addressed the following business day.
We are on hand to help with the following:
Email contact@rosamundmuir.com
rosamundmuir.com ships worldwide using DHL
Please make sure that the shipping address is correct at the time of purchase, as we are unable to redirect orders, once they are on their way to you.
United Kingdom
7-10 business days – FREE delivery
Europe
7-10 business days – FREE delivery
USA
Express shipping – 10-14 business days. FREE delivery
Rest of The World
Express shipping – 10-14 business days. FREE delivery
DUTIES AND TAXES
UK/EU
No duties or taxes will be charged when shipping within the EU and UK (post Brexit).
USA
Orders under US$800 are free from any import duties and will not attract any extra fees. We deliver DDU (Delivery Duties Unpaid). Orders over US$800 are liable for all applicable import duties upon arrival into The United States, which you will need to pay to DHL or US Customs upon delivery.
Rest Of The World
We ship DDU (Delivery Duties Unpaid) to all other countries outside the EU and UK. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. rosamundmuir.com is unable to advise on the amount. Please contact your local customs office for further information before placing your order.
rosamundmuir.com ships worldwide using DHL.
DELIVERY TIME
We make your footwear to order and will be dispatched 7-10 business days following order completion. During sales or special promotions, some processing times may take longer.
Pre-ordered Footwear
Pre-ordered items will be shipped as soon as they are made by us. The full price will be deducted the same day in which the order is placed, despite the later shipping date.
We remind first-time customers that rosamundmuir.com can request the Bank to double check the transaction and the account information. This verification process can delay immediate shipping.
NOTE: Couriers do not make deliveries or pick-ups when there are public holidays in UK
rosamundmuir.com cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of rosamundmuir.com
When the order is shipped, Clients receive an email from rosamundmuir.com specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, customers will be notified directly by the courier and/or rosamundmuir.com
EXCHANGES & RETURNS
Items must be in new condition to qualify for return or exchange. We define new as unworn, undamaged and unused. All packaging must accompany the product and must also be in new condition (i.e. shoe boxes). We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
Rosamund Muir is not responsible for product lost or damaged during shipment. Refunds or store credit will be issued within 14 business days via the original form of payment and payment amount, excluding original shipping and return costs (if applicable).
Items must be marked as delivered back to us within 14 days of original delivery date.
