We offer FREE worldwide shipping on all orders via DHL
Once your order is shipped you will receive an email containing the tracking number and a direct link to monitor your shipment status. In the event of any delays at Customs you will be notified directly by the courier and/or Rosamund Muir.
Rosamund Muir cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
Please note that during sale periods or special promotions some processing times may take longer.
Unfortunately we cannot deliver to P.O. Box addresses.
ITEMS IN STOCK
Items showing as in stock will be shipped within 3-5 business days.
NEW RELEASE – MADE TO ORDER
In line with our sustainability targets and to avoid overproduction we release new styles on a Made to Order basis.
These New Release styles are made to order in our Atelier within 10-14 business days of the order being placed. Payment is taken upon ordering prior to production.
Some styles that show as out of stock can be Made to Order for you, please email contact@rosamundmuir.com with details of the style & size you are interested in.
UK/EU
No duties or taxes are charged when shipping within the EU and UK (post Brexit).
USA
Orders under US$800 are free from any import duties and will not attract any extra fees. We deliver DDU (Delivery Duties Unpaid). Orders over US$800 are liable for all applicable import duties upon arrival into The United States, which you will need to pay to DHL or US Customs upon delivery.
Rest Of The World
We ship DDU (Delivery Duties Unpaid) to all other countries outside the EU and UK. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. rosamundmuir.com is unable to advise on the amount. Please contact your local customs office for further information before placing your order.
RETURNS
We hope that you love your shoes and are satisfied with your purchase, however in the event it’s not suitable all goods purchased on our site can be returned within 14 days of the delivery date.
To request an exchange or return simply email us at contact@rosamundmuir.com with your order details and we will get back to you within 24 hours with the address for return.
Return shipping costs are the responsibility of the customer (including any import duties, customs charges and taxes) and you must return your order within 14 days of your notification to us.
Please make sure your items are returned new, unused, undamaged and with all Rosamund Muir packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. We cannot accept returns on shoes with damaged soles. All packaging must accompany the product and must also be in new condition. (i.e. dust bags, shoe boxes, inner packaging). We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
Once your return arrives back at our warehouse and has been checked by our team, your refund will be processed. Please kindly allow up to 14 working days for the money to appear back in your account.
Rosamund Muir is not responsible for products lost or damaged during shipment. We recommend using a tracked service for the return of any goods. (return shipping costs are the responsibility of the customer) Refunds or store credit will be issued within 14 business days via the original form of payment and payment amount.
If you would like to exchange your order, please contact us via email at contact@rosamundmuir.com with your order details and we will do our very best to accommodate your request.
Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of GBP £10 per item.
