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FAQs

HOW DO I FIND A SPECIFIC FOOTWEAR MODEL?

If you know exactly what you are looking for please click on “Search” and enter the style name in the search box.

HOW DO I KNOW WHEN AN ITEM IS IN STOCK?

Most shoes are in stock and will be available for purchase. If we do not have your size in stock, the size will show a red cross in the size box. Please contact us via contact@rosamundmuir.com and we will let you know when new stock will be arriving. There is also an option to contact us with your request, should you not be able to order, or pre-order your size. 

 

HOW DO I MAKE A PURCHASE?

Please select your items, along with size, then click “add to bag” and then click “your bag” and follow the instructions to finalising your purchase on screen

If you have any problems, please contact customer service at contact@rosamundmuir.com

Our opening hours are Monday to Friday, 09:00 – 17:00

We aim to answer emails within 12 hours.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Visa Debit, Mastercard and Maestro.

Our company is based in the UK and your card issuer may see your payment as an international transaction and charge you accordingly. For further details on this please do contact your card issuer directly.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

Our site is as secure as is possible and we do not store any of your information on our site.

 

HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?

After you place your order, you will receive a confirmation email from us. Payment for the products and all applicable delivery charges will then be taken. After your details have been verified, the footwear ordered will then be made to your order over the course of approximately 7 days. Your order will then be delivered by DHL express delivery. 

Should any of the footwear models you have ordered be unavailable, you will be quickly informed of the out-of-stock model and your payment will be refunded.

 

IS IT POSSIBLE TO TRACK MY ORDER?

Once your order has been dispatched from our atelier, you will receive an email of notification including your DHL tracking number. 

 

IN WHAT PACKAGING WILL MY GOODS BE DELIVERED?

Your order will arrive in a Rosamund Muir box including dust bag.

 

DO I HAVE TO PAY DUTY AND IMPORT CHARGES?

If your order is being delivered outside of the EU it will not include the UK Tax and you will be charged a customs and import fee. This will come in the form of a separate bill from the carrier. These fees are your responsibility to pay where they apply.

 

 

WHAT HAPPENS IF MY ORDER ARRIVES FAULTY OR DAMAGED?

If you have placed your order on rosamundmuir.com and you receive faulty purchased products, you have the right to ask for a repair, exchange, reduction in the price or a full or partial refund, in accordance with United Kingdom Sale of Goods Act 1979. Please email contact@rosamundmuir.com with images of any of your purchases, which you consider have been delivered faulty.

Products are considered “faulty” if they do not conform to the implied terms under the United Kingdom Sale of Goods Act 1979, which require that our products must correspond to their description and be of satisfactory quality.

Please note: If your purchased products become faulty within 6 months of your receiving them, then the law will treat them as having been faulty when you received them. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you ask for a refund, we may be entitled to reduce any refund to take account of any use you have had of the products since they were delivered to you.

If you would like to exchange a faulty product instead of obtaining a refund, we can only replace it for the same product in the same size and any exchange is subject to availability.

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