Our studio hours are 9:00am to 5:00pm GMT, Monday through Friday. All correspondence received on bank holidays, Saturday, or Sunday will be addressed the following business day.
We are on hand to help with the following:
rosamundmuir.com ships worldwide using DHL
Please make sure that the shipping address is correct at the time of purchase, as we are unable to redirect orders, once they are on their way to you.
United Kingdom - 7-10 business days – FREE delivery
Europe - 7-10 business days – FREE delivery
USA - Express shipping – 10-14 business days. FREE delivery
Rest of The World - Express shipping – 10-14 business days. FREE delivery
Duties And Taxes
No duties or taxes will be charged when shipping within the EU/UK (post Brexit).
Orders under US$800 are free from any import duties and will not attract any extra fees. We deliver DDU (Delivery Duties Unpaid). Orders over US$800 are liable for all applicable import duties upon arrival into The United States, which you will need to pay to DHL or US Customs upon delivery.
REST OF THE WORLD
We ship DDU (Delivery Duties Unpaid) to all other countries outside the EU and UK. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. rosamundmuir.com is unable to advise on the amount. Please contact your local customs office for further information before placing your order.
rosamundmuir.com ships worldwide using DHL.
We make your footwear to order and will be dispatched 7-10 business days following order completion. During sales or special promotions, some processing times may take longer.
Pre-ordered items will be shipped as soon as they are made by us. The full price will be deducted the same day in which the order is placed, despite the later shipping date.
We remind first-time customers that rosamundmuir.com can request the Bank to double check the transaction and the account information. This verification process can delay immediate shipping.
NOTE: Couriers do not make deliveries or pick-ups when there are public holidays in UK
rosamundmuir.com cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of rosamundmuir.com
When the order is shipped, Clients receive an email from rosamundmuir.com specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, customers will be notified directly by the courier and/or rosamundmuir.com
EXCHANGES & RETURNS
Items must be in new condition to qualify for return or exchange. We define new as unworn, undamaged and unused. All packaging must accompany the product and must also be in new condition (i.e. shoe boxes). We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
Rosamund Muir is not responsible for product lost or damaged during shipment. Refunds or store credit will be issued within 14 business days via the original form of payment and payment amount, excluding original shipping and return costs (if applicable).
Items must be marked as delivered back to us within 14 days of original delivery date.
Before you purchase any of our products or if you want to use some of the other services offered on our website, you will need to create a Rosamund Muir account. This is done by completing the registration form on our Website.
You are responsible for maintaining the confidentiality of your username and password.
Should any of the information on your registration form change at any time, please notify us by sending an email to email@example.com
ORDERING ROSAMUND MUIR FOOTWEAR
Our shopping pages will guide you through the steps you need to place an order with us for our products. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
All orders are subject to acceptance by us, and availability, and items left in your shopping basket are not reserved and may be purchased by other customers.
Once you have made your selection and you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. This email received is a confirmation of your order.
We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched.
We reserve the right not to process your order in the event, for example, that we are unable to obtain authorisation for payment, or the item ordered is out of stock or we cannot meet your requested delivery date or that you do not meet the eligibility criteria set out within the Terms. We will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible and in any event within 30 days.
HOW TO PAY
We accept all major credit and debit cards, and any other methods which may be clearly advertised on the website from time to time. Payment will be debited and cleared from your account upon your placement of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Payment for the products and all applicable delivery charges is at the time you place your order in the products.
If any of the products are out of stock, you will be refunded in full.